Merchant Agreement

1. Platform access and subscription

DoorStax provides a subscription-based SaaS platform. Your subscription tier determines the number of units you may manage, the team-member seats available, and the feature set (reporting, accounting, tenant screening, marketing tools, etc.) included at your tier.

Current tier pricing is displayed inside the platform at signup and in your account settings. DoorStax may adjust pricing and tier composition with at least thirty (30) days' prior notice to affected Merchants. Price changes take effect at the next billing cycle after the notice window.

2. Billing and autopay

Subscription fees are billed monthly in advance. By providing a payment method during onboarding, you authorize DoorStax to charge that method on a recurring basis for your subscription, applicable per-unit fees, per-transaction platform fees, and any add-on services you enable. You may update your payment method or cancel the subscription from your account settings at any time; cancellation takes effect at the end of the then-current billing period.

Failed subscription payments trigger a dunning process (email reminders + retry attempts). If a subscription remains unpaid after thirty (30) days, DoorStax may suspend platform access until the balance is cured. Payment-processing features (rent collection) may remain operational during suspension so tenants can continue to pay; your access to the corresponding data requires the account to be in good standing.

3. Platform fees and payment surcharges

In addition to the subscription fee, the following fees may apply depending on your configuration:

• Card surcharges (typically passed to the tenant) disclosed at the point of payment.
• ACH processing fees charged to the Merchant or, where permitted by law and disclosed, to the tenant.
• Payout fees for owner distributions and vendor ACH credits.
• Add-on fees for tenant screening reports, document e-signatures, or other à-la-carte features.

Fees are described in your fee schedule inside the platform and in the Kadima merchant agreement. You agree that these fees may be deducted from payment flows (rent collection, owner payouts) before net amounts are distributed, and that our fee schedule can be updated with notice consistent with Section 1.

4. Data ownership

You own your business data — tenant records, property data, lease documents, accounting entries, and messages. DoorStax has a limited, non-exclusive license to process that data for the purpose of providing the Service, as described in our Privacy Policy.

DoorStax owns the platform itself — including the software, design, workflows, algorithms, and any derived aggregate / anonymized statistics. Nothing in this Agreement transfers ownership of the platform to you.

Upon termination, you may export your data through the admin dashboard or by request to support@doorstax.com for at least thirty (30) days. After that period, we may delete your data subject to the retention requirements in our Privacy Policy (e.g. 7-year tax records).

5. Service level expectations

DoorStax targets 99.9% uptime for the core platform, measured monthly, excluding scheduled maintenance windows announced at least twenty-four (24) hours in advance and outages caused by upstream dependencies (payment processor, hosting provider, email delivery, etc.). We do not offer contractual service-level credits at this time; this target is a good-faith operational commitment, not a warranty.

For production incidents affecting your account, contact support@doorstax.com. Critical incidents (payment flow outage, data loss, active security incident) are prioritized for same-day response.

6. Onboarding obligations

To enable payment processing, you must complete the merchant-onboarding workflow, which includes:

• Business identity verification (legal entity name, EIN, principal-officer information).
• Bank account verification for receiving rent and paying out owners / vendors.
• Executing the separate Kadima merchant agreement governing the payment processor relationship.
• Acceptance of this Agreement and all referenced policies.

You represent that all information you provide during onboarding is true, complete, and current, and that you will update it promptly when it changes.

7. Representations and responsibilities

You represent and warrant that:

• You have the legal authority to lease or manage each property you list on the platform.
• Your use of the Service complies with applicable federal, state, and local laws — including the Fair Housing Act, state landlord-tenant laws, security-deposit laws, eviction procedures, and consumer-reporting obligations under FCRA.
• Rent charges, deposits, fees, and late charges collected through the platform are consistent with the underlying lease agreement and applicable law.
• You will respond to tenant-affecting disputes (habitability, overcharges, wrongful withholdings) on their merits, and that DoorStax is not a party to those disputes between Merchant and tenant.

8. Indemnification

You agree to indemnify, defend, and hold harmless DoorStax and its affiliates from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorneys' fees — arising out of or related to (a) your breach of this Agreement, the Terms of Service, or any applicable law; (b) the conduct of your business toward tenants, vendors, owners, and applicants; and (c) any claim by a tenant, vendor, or third party arising out of the underlying landlord-tenant relationship or services you provide through the platform.

9. Term and termination

This Agreement continues as long as you maintain an active DoorStax account. Either party may terminate on thirty (30) days' written notice for any reason, and DoorStax may terminate or suspend access immediately for any material breach, payment default, or violation of the Acceptable Use Policy.

Termination does not relieve either party of payment obligations accrued prior to termination. Sections covering data ownership, indemnification, dispute resolution, and limitation of liability survive termination.

10. Governing law and dispute resolution

This Agreement is governed by the laws of the State of California, without regard to its conflict-of-law provisions. Disputes arising under this Agreement are resolved by final and binding arbitration administered in Los Angeles County, California, under the American Arbitration Association's Commercial Arbitration Rules — the same venue and process as the Terms of Service. See Section 13 of the Terms of Service for the full dispute-resolution clause, including the class-action waiver and E-Sign Act authorization.

11. Changes

DoorStax may update this Agreement from time to time. Material changes will be communicated via email or the platform dashboard at least thirty (30) days before taking effect. Continued use of the Service after the effective date constitutes acceptance of the revised Agreement.

12. Contact

Questions about this Agreement:

Email: support@doorstax.com