Acceptable Use Policy

1. Prohibited conduct

You agree not to use the Service to:

• Violate any law, regulation, or third-party right, including intellectual-property, privacy, and publicity rights.
• Discriminate in housing on the basis of race, color, national origin, religion, sex, familial status, disability, or any other class protected by the federal Fair Housing Act, state, or local law.
• List, advertise, or collect payment for a property you do not have the legal right to lease or manage.
• Engage in money laundering, terrorism financing, or any transaction on behalf of a sanctioned person, entity, or jurisdiction (OFAC).
• Use the payment features for card testing, synthetic identity fraud, chargeback fraud, or any scheme to circumvent card network rules.
• Impersonate another person, misrepresent your affiliation with any person or entity, or provide false information (fake email, fake taxpayer identification, fake W-9) during onboarding.
• Harass, threaten, defame, or abuse other users through the platform — including in messages, maintenance tickets, reviews, or comment threads.
• Upload or transmit content that is illegal, obscene, violent, hateful, or that infringes another person's rights.
• Scrape, crawl, mirror, or otherwise systematically extract data from the Service without our prior written permission.
• Attempt to reverse-engineer, decompile, probe for vulnerabilities, or interfere with the operation of the Service (denial-of-service attempts, credential stuffing, injection attacks, etc.).
• Use the Service to send unsolicited commercial email (spam), including to leads or tenants outside the scope of the legitimate landlord-tenant relationship.

2. Card network compliance (processor pass-through)

Payments on DoorStax are processed by Kadima Payments, a licensed payment facilitator. The card networks (Visa, MasterCard, American Express, Discover) impose their own operating regulations on every transaction that flows through their rails. By using DoorStax's payment features, you agree to comply with those operating regulations as administered and enforced by Kadima, including but not limited to prohibitions on the sale of prohibited merchandise, minimum transaction amount rules, surcharge disclosure rules, and chargeback-handling procedures.

DoorStax is not a card network, is not a money transmitter, and does not itself enforce card-network rules — but we will act on reports from Kadima, card brands, or acquiring banks that require us to suspend or terminate accounts that breach network rules.

3. Tenant screening and Fair Credit Reporting

Tenant screening made available through DoorStax is provided by third-party consumer-reporting agencies. If you request a screening report, you acknowledge that you are a permissible user under the Fair Credit Reporting Act (FCRA), that you have obtained the applicant's written consent, and that you will provide adverse-action notices where required by law. You are solely responsible for ensuring your screening criteria comply with the Fair Housing Act and state or local source-of-income and credit-history ordinances.

4. Vendor conduct

Vendors agree to:

• Maintain all licenses and insurance required for the trades they advertise on the platform.
• Invoice only for work actually performed, at the amounts agreed with the property manager.
• Not solicit direct payment outside the platform for work tracked in a DoorStax service ticket, without the property manager's written authorization.
• Respect tenants' property and privacy when entering a unit to perform work.

5. Reporting abuse

If you believe another user has violated this AUP, report it to abuse@doorstax.com. Include as much detail as possible (account email, URL, screenshot, timestamps) so we can investigate quickly. We cannot respond to every report individually but we read and act on them.

6. Enforcement

DoorStax may, in its sole discretion, investigate any suspected violation and take action including (without limitation): warning the user, removing specific content, suspending access to specific features, suspending or terminating the account, reversing transactions, reporting to the appropriate authorities, and cooperating with law enforcement.

Serious violations — such as fraud, fair-housing-act violations, or actual harm to other users — can result in immediate termination without warning. Less serious violations usually begin with a notice and opportunity to cure.

7. Changes

We may update this AUP from time to time. Material changes will be communicated via email or through the platform dashboard; continued use of the Service after such notice constitutes acceptance.